FAQ

Frequently Asked Questions

What is Little Aurel?
Little Aurel is a U.S.‑based brand created by a mom to make boys’ fashion bold yet minimal. Our mission is to provide comfortable, modern clothing for toddler boys that feels as good as it looks.

What sizes do you offer for toddler clothing?
We offer sizes 2T through 5T. Every product page has a detailed size chart with waist, hip, inseam, and outseam measurements. If you’re between sizes, we recommend sizing up.

How do your clothes fit?
Our clothing runs true to size with a slightly oversized silhouette for extra comfort and movement. Check each product’s size chart for exact measurements.

What materials are your clothes made of?
Materials vary by product; many items use a soft, durable cotton‑polyester blend. Product pages list the exact fabric composition.

How should I care for Little Aurel clothing?

• Machine wash cold (max 30 °C).

• Do not bleach, dry clean, or tumble dry.

• Iron on low heat and wash with similar colours.
  Following these instructions helps your pieces last through many toddler adventures.

Where do you ship?
We currently ship within the U.S. only. For international inquiries, email contact@littleaurel.com.

How long does shipping take and how much does it cost?

• Processing: Orders are processed Monday–Friday (9 AM–5 PM CT).

• Standard shipping: $6.90 for orders under $80; ships in 1–2 business days and arrives in 3–5 business days.

• Free shipping: Orders of $80 or more qualify for free standard shipping.

• Express shipping: $12.90; ships same or next business day and arrives in 1–2 business days.
  Orders placed after 5 PM PST on Friday are processed the following Monday. You’ll receive a tracking number once your order ships.

How do I track my order?
When your order ships, we send you a tracking link by email. If you notice an error in your shipping address, email contact@littleaurel.com immediately. Once the order ships, changes can only be made through the carrier.

Can I return or exchange my order?
Yes. We accept returns and exchanges under these conditions:

• Items must be unworn, unstained, unwashed, and returned within 14 days of delivery with tags attached.

• Final‑sale items are not eligible for return or exchange.

• To start a return, email contact@littleaurel.com with your order number. Refunds are processed to the original payment method within 5–7 business days (shipping fees aren’t refundable).
  

What should I do if my item is defective?
If you receive a damaged or faulty item, email contact@littleaurel.com within 14 days and include photos of the defect. If it’s a manufacturing issue and the item is unworn, we’ll replace it (stock permitting). Defective items may be repaired and donated.

What payment methods do you accept?
We accept major credit cards and digital wallets, including American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Shop Pay, and Visa.

How can I contact customer service?
Use the contact form on our Contact Us page or email contact@littleaurel.com. Our team responds during business hours (Monday–Friday, 9 AM–5 PM CT). We’re U.S.‑based but happy to help parents worldwide.

Do you restock sold‑out items?
Yes and No! Join our “Little Aurel Family” email list at the bottom of our website for restock alerts and launch announcements.